Customer Service

Jewel has qualified jewellers on site, this means that the service provided is backed with years of knowledge from creating beautiful pieces of jewellery and repairing treasured family heirlooms.

You can feel confident that the advise and service you get is of the highest quality.

Our customers get the benefit of sound recommendations that are based on the best outcome for their budget and longevity of their jewellery.  We are more than happy to share our expertise, whether it is metal types, manufacturing processes and importantly gemstone knowledge.

We pride ourselves on our in store stock.

So feel free to contact us or come in store, we will be happy to answer your questions and share our knowledge.


Our Guarantee

We offer a 100% guarantee on our hand manufactured jewellery. If you are not happy with your product, send it back to us within 30 days of the date of purchase, in the original packaging and we will replace it for you!

Sales support

We pride ourselves on our amazing sales support. Please contact us for any assistance you may require
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Monday - Friday    9.30am - 5pm
  • Saturday                       10am - 2pm
  • Sunday                                     Closed
  • After hours consultations available by appointment

Feel free to get in touch with us via email, phone, or if you can we would love for you to come & see us in person.  Experience the Jewel difference & find out how we can help you today!